01
Place a QR
One location-specific Mez, on the packaging you already use.
SIMPLE FOR CUSTOMERS. USEFUL FOR BRANDS.
How it works
The package is already in their hands. Make it a direct path to approved answers, feedback, and the next step.
02
Customer scans & asks
No app download. Just a question, in their own words.
ILLUSTRATIVE UI
Missing itemStore #1437
Nutrition questionStore #1438
Great experienceStore #1439
03
Brand gets signal
Review the conversations. Learn what customers bring up.
REAL CONVERSATIONS. USEFUL SIGNAL.
Why brands use Mez
Customer utility comes first. The insight follows because you gave people a useful place to talk.
Answer questions on the product
Approved answers and trusted links, right where the question happens.
Capture feedback without another survey
Give customers somewhere to share the small things, and the good ones.
Keep the right location attached
A location-specific Mez and QR carry the store’s approved context.
Turn packaging into a customer touchpoint
Make the bag, box, or receipt the start of a useful conversation.
BUILT FOR SCALE.
Every store can have
its own Mez.
A multi-location pilot can use approved brand information across location-specific Mezs, each carrying its own store identity, links, and support context.
The package already knows where it came from. So can Mez.
Configured per location for the pilot. Automatic brand-template inheritance and bulk provisioning are not live features.
PILOT CONFIGURATION CONCEPT
YOUR BRANDMezinjer Enterprise
Store #1437Riverside SquareUnique Mez / QR
Store #1438Lakeside MallUnique Mez / QR
Store #1439MidtownUnique Mez / QR
ANY TOUCHPOINT. ANY MOMENT.
Works across your customer experience.
From the first bite to the last receipt. A small QR sticker can make an existing touchpoint interactive.
Go deeper: customer conversations, signals & the pilot
THE FEEDBACK THAT SLIPS AWAY.
Some of the most valuable feedback never reaches the brand.
A small issue may not be worth hunting down a form. A conversation right on the order gives that moment somewhere to go.
OLD WAY
Find website → find support → choose category → fill form → maybe submit
WITH MEZ
Scan → speak naturally → done
The conversation is captured. Your team decides any remedy.Surveys tell you how customers answered your questions.
Conversations reveal the questions you didn’t know to ask.
Portion size / Sample comment
“My portion was smaller than usual.”
Customers create the categories.
Conversations reveal what matters to them.
Sample themes and comments, not actual customer results or a live dashboard. Reporting scope is agreed for the pilot.
CUSTOMER UTILITY COMES FIRST.
Help first. Learn because you helped.
Approved answers. Authoritative links. A place for feedback, compliments, and requests.
“Where can I find nutrition info?”
“My order is missing an item.”
“Can you cater 40 people?”
“How do rewards work?”
“I want to compliment the team.”
“Where can I reorder?”
Answer when approved. Route when the authoritative source already exists. Escalate when a human should decide.
A LIGHTWEIGHT, REAL-WORLD PILOT.
Start with stickers. Learn before you integrate.
Choose a focused experience. Put it in customers’ hands. See which conversations are worth having.
Choose
The questions, feedback, and outcomes that matter.
Approve
Facts, links, and the boundaries for human decisions.
Place
Location-specific QR stickers on your existing packaging.
Learn
Review conversations and agree the useful reporting scope.
A pilot does not require a packaging redesign or a full customer-service replacement.
START WITH SOMETHING REAL.
Start with a 25-location pilot.
We’ll define approved information, location context, and human routing boundaries with your team. Start small. Learn before you integrate.